This Data Deletion Request Procedure (the "Procedure") explains how users may request deletion of personal data associated with their Sociala account, including how to initiate account deletion, how Sociala verifies requests, what happens after deletion, and what information may be retained where required or permitted by law.

This Procedure applies to users, creators, subscribers, fans, visitors, minors where permitted to use the Platform, parents or guardians acting on behalf of minors, and other individuals whose personal data is processed by Sociala in connection with the Platform.

This Procedure should be read together with Sociala's Terms of Use, Privacy Policy, Account Deletion and Data Retention Policy, Payment Systems Policy, Fees and Commissions Policy, Refund Policy, Community Guidelines, Child Safety / CSAE Standards, and other applicable Platform Policies. In the event of any inconsistency, the Terms of Use and Privacy Policy prevail, unless another policy expressly controls for the specific subject matter.

Deletion of personal data or closure of an account does not automatically cancel, reverse, waive, refund, reduce, or eliminate completed transactions, Platform fees, commissions, payment processing charges, referral-related fees, withdrawal holds, payout conditions, chargebacks, refunds, tax obligations, legal obligations, compliance reviews, enforcement actions, or other obligations that arose before the deletion request.

Sociala may update this Procedure to reflect changes in law, app-store requirements, Platform features, payment systems, account deletion flows, or operational practices.

Users may initiate account deletion and associated data deletion through the methods described below. Sociala may provide additional deletion options or privacy request tools from time to time.

Requests for deletion are no longer limited exclusively to email. Email remains available as a fallback and support channel, but Sociala may require use of an in-app, web, or verified account flow where reasonably necessary for security, account authentication, payment review, legal compliance, or fraud prevention.

If Sociala uses a web page to complete account deletion from within a mobile app, the in-app deletion path may link directly to the applicable Sociala deletion page.

To submit a deletion request, use one of the available methods listed in Section 1.

If submitting by email, send the request to [email protected] with the subject line: Request for Data Deletion.

Please include the following information where available:

• full name;
• email address associated with your Sociala account;
• username or profile URL;
• whether you are requesting account deletion, deletion of specific personal data, deletion of a minor's account or data, or another privacy request;
• a clear statement that you are requesting deletion of personal data from Sociala;
• your country, state, or region, if you want Sociala to evaluate jurisdiction-specific privacy rights;
• any information needed to locate the relevant account, transaction, Consultation, Channel, or request, without including unnecessary sensitive information.

You may include the reason for your request, but this is optional. Sociala will not require you to provide a reason unless the reason is necessary to understand or process the request, resolve a dispute, verify your authority, or comply with applicable law.

Do not send full payment card numbers, passwords, government identification documents, or highly sensitive documents unless Sociala specifically requests them through a secure channel for verification or legal compliance.

Account deletion generally means closing the Sociala account and deleting or de-identifying associated personal data that Sociala is not required or permitted to retain.

Data deletion may mean deleting specific categories of personal data while the account remains active, where supported by the Platform and applicable law.

Logging out, uninstalling the app, disabling notifications, hiding a profile, pausing a subscription, or temporarily deactivating an account is not the same as deleting an account.

If you request account deletion, Sociala may remove or de-identify your profile, account credentials, active session data, and other account-linked personal data from active systems, subject to the retention exceptions described in this Procedure and the Privacy Policy.

If you request deletion of specific data only, Sociala may ask you to identify the data category, feature, transaction, content, message, Consultation, or other record involved. Sociala may deny or limit deletion of specific data where retention is required or permitted by law, safety, fraud prevention, transaction integrity, moderation, child safety, dispute resolution, or Platform operation.

To protect account security, user privacy, and Platform integrity, Sociala may require reasonable verification before processing a deletion request.

Verification may include:

• logging in to the account;
• confirming access to the email address associated with the account;
• password confirmation;
• two-factor authentication or one-time passcode;
• device, session, or account-history checks;
• confirmation through an app-store, SSO, or third-party login provider;
• additional information reasonably necessary to verify the requester or the requester's authority.

If Sociala cannot verify the request, Sociala may decline, pause, or delay the request until sufficient verification is provided.

Sociala will not process a deletion request if Sociala reasonably believes the request is fraudulent, unauthorized, abusive, intended to conceal policy violations, intended to interfere with financial or safety reviews, or submitted by a person without authority over the account or data.

An authorized agent may submit a request on behalf of a user where permitted by applicable law. Sociala may require proof of authorization and may require the user to confirm the request directly unless prohibited by law.

A parent or legal guardian may request deletion, restriction, or review of a minor's account or personal data where required or supported by applicable law, app-store rules, parental consent processes, or Sociala's safety procedures.

Sociala may verify the authority of the parent or guardian before processing the request. Verification may include confirmation through app-store parental-control tools, parent/guardian account information, email confirmation, legal documentation where appropriate, or other reasonable methods.

If a parent or guardian revokes approval through an app store, parental-control tool, or other supported mechanism, Sociala may restrict or disable the minor's access to the Platform or affected features. Revocation of app approval is not always the same as a full account deletion request, but Sociala may provide the parent or guardian with available deletion or restriction options.

Users under the age of 13 are not permitted to use Sociala. If Sociala learns that it has collected personal data from a child under 13 without required consent or legal authorization, Sociala may delete or restrict the data and account, subject to lawful retention for safety, child-safety reporting, fraud prevention, legal compliance, or enforcement.

After Sociala receives and verifies a deletion request, Sociala will process the request within the timeframe required by applicable law. Where no shorter legal period applies, Sociala generally aims to complete verified deletion requests within thirty (30) calendar days.

Sociala may extend or pause processing where reasonably necessary or legally permitted, including for:

• identity verification;
• authorized agent or parent/guardian verification;
• fraud prevention;
• security review;
• chargeback, refund, payout, payment, or transaction review;
• tax, accounting, sanctions, or financial compliance;
• Consultation-related disputes, no-show reviews, participation reviews, moderation reviews, recording consent reviews, or payment investigations;
• child-safety, CSAM, CSAE, safety, abuse, or moderation investigations;
• legal holds, subpoenas, regulatory requests, litigation, or law enforcement requests;
• backup deletion cycles, archival systems, technical constraints, or service-provider processing;
• other lawful retention or operational requirements.

Sociala may provide status updates, confirmation, requests for verification, or decisions regarding a request by email, in-product notice, web request portal, app-store mechanism, or other legally permitted electronic method.

If Sociala denies, limits, or delays a request, Sociala will provide an explanation where required by applicable law and where doing so would not compromise security, fraud prevention, child safety, legal compliance, investigations, or Platform integrity.

Deletion of personal data is generally permanent and cannot be reversed once completed.

Where a deletion request results in account closure:

• access to the account may be terminated;
• login credentials, active sessions, and account settings may be disabled or deleted;
• public profile information may be removed or de-identified;
• certain Platform functionality, content access, subscriptions, messages, Consultations, creator tools, payout tools, and support tools may no longer be available;
• users may lose access to purchased content, paid subscriptions, Smartlists, messages, Consultation records, creator tools, Channel administration tools, balance views, transaction history, and other account-linked functionality, except where Sociala provides continued access or records as required or permitted by law or Platform Policies;
• eligible cleared funds should be withdrawn before account deletion where withdrawal is available;
• funds subject to clearance periods, fraud review, payment review, chargebacks, refunds, disputes, sanctions review, legal retention, unclaimed property rules, or compliance requirements remain governed by the Terms of Use, Payment Systems Policy, Fees and Commissions Policy, Refund Policy, and other applicable Platform Policies.

Deletion does not by itself eliminate prior contractual obligations, completed transactions, subscription obligations, app-store purchase obligations, policy enforcement consequences, Consultation dispute reviews, Consultation evidence preservation, recording-related investigations, payout conditions, refund obligations, chargeback liability, tax obligations, or financial recordkeeping obligations.

Account deletion does not automatically cancel subscriptions or billing arrangements managed by Apple, Google, Stripe, or another third-party provider. Users are responsible for cancelling app-store-managed or third-party-managed subscriptions through the applicable provider's subscription management tools, where required.

Subject to verification, applicable law, technical feasibility, and the retention exceptions described in this Procedure, Sociala may delete or de-identify categories of data such as:

• account profile data;
• login credentials and authentication records no longer needed for security or legal purposes;
• non-public profile settings and preferences;
• non-retained user content associated with the account;
• inactive session tokens and device tokens;
• marketing preference data no longer needed to honor opt-outs;
• support communications not required for legal, safety, fraud, accounting, or operational purposes;
• certain messages, comments, or activity logs where deletion is feasible and not inconsistent with other users' rights, transaction integrity, safety, moderation, or legal obligations;
• certain app-store age verification personal data after completion of required verification, where deletion is required by law and retention is not otherwise permitted.

Sociala may de-identify or aggregate data instead of deleting it where permitted by applicable law, provided the resulting data no longer identifies the user.

Even if a deletion request is granted, Sociala may retain certain information to the extent required or permitted by applicable law or reasonably necessary for legitimate business, safety, compliance, and Platform integrity purposes.

Data that may be retained includes, without limitation:

• tax, accounting, bookkeeping, financial reporting, and audit records;
• transaction records, payment records, refund records, chargeback records, payout records, balance records, referral records, commission records, creator earning records, and unclaimed property records;
• records required by payment processors, app stores, banks, card networks, sanctions programs, fraud prevention obligations, or tax rules;
• anti-fraud logs, risk signals, device/session logs, security logs, authentication logs, and account integrity records;
• moderation records, enforcement records, reports, appeals, trust and safety records, child-safety records, CSAM/CSAE prevention records, abuse-prevention records, and evidence of policy violations;
• Consultation recordings, recording consent confirmations, Join & Consent acknowledgements, attendance logs, participation records, technical session logs, no-show records, dispute records, moderation records, and related operational evidence;
• messages, content, comments, Channel records, Smartlist records, repost records, purchase access records, or other interaction records where retention is necessary to honor prior purchases, preserve transaction integrity, resolve disputes, protect other users, enforce Platform Policies, or comply with law;
• age category, parental consent status, revoked consent status, significant-change approval status, app-store approval logs, compliance timestamps, and limited eligibility records where permitted for safety, legal compliance, fraud prevention, audit, or dispute purposes;
• legal hold records, litigation records, subpoenas, law enforcement records, regulatory communications, and other compliance records;
• backup copies, archive copies, and disaster recovery records maintained for a limited period under Sociala's ordinary backup and retention practices.

Consultation recordings, recording consent records, attendance logs, participation records, technical session data, moderation records, dispute records, and related operational evidence may be retained after account deletion where reasonably necessary for fraud prevention, chargeback handling, legal compliance, moderation, trust and safety review, dispute resolution, enforcement of Platform Policies, or protection of Sociala, users, creators, payment providers, app stores, or third parties.

Sociala may also retain anonymized or aggregated data that does not identify the user.

Where required or permitted by applicable law or app-store rules, Sociala may receive age category, parental consent status, purchase approval status, app approval status, consent revocation status, significant-change approval status, install identifiers, or similar signals from Apple, Google, app stores, operating systems, or parental-control tools.

Sociala uses such information only for age-appropriate experiences, age restrictions, parental consent, legal compliance, safety defaults, fraud prevention, and related trust and safety purposes, and not for advertising, marketing, profiling, behavioral targeting, growth analytics, or unrelated commercial purposes.

Personal data received from an app store solely for age verification will be deleted after completion of the required verification where required by applicable law, unless retention is required or permitted for legal compliance, safety, fraud prevention, dispute resolution, audit, or compliance recordkeeping.

Sociala may retain limited derived flags, eligibility decisions, approval status, revocation status, timestamps, and compliance logs where permitted by applicable law and Platform Policies.

Deletion of one user's account or data may affect content, records, or interactions involving other users. Sociala may retain or continue to display limited information where necessary to preserve the rights, records, purchases, interactions, or safety of other users, creators, buyers, subscribers, or administrators.

Examples include:

• records needed to honor paid content access, Smartlists, subscriptions, reposts, purchases, or creator/customer transaction history;
• messages or comments that remain in another user's account or moderation records where deletion would impair safety, integrity, or records of the other user;
• Channel or creator records needed to resolve subscription, payout, refund, or access disputes;
• content or logs needed for moderation, child safety, fraud prevention, legal compliance, or enforcement;
• records needed to prevent repeated abuse, circumvention, harassment, spam, scams, impersonation, or other policy violations.

Sociala is not responsible for deleting copies of information that other users, creators, third parties, search engines, app stores, payment providers, or external services have already accessed, copied, downloaded, screenshotted, exported, indexed, or stored independently, except where Sociala is legally required and technically able to request deletion from a service provider acting on Sociala's behalf.

Sociala may use service providers to operate the Platform, including hosting, storage, payment processing, payout processing, customer support, analytics, crash reporting, messaging, video communication, moderation, fraud prevention, security, email delivery, app-store tools, and other operational services.

Where deletion is required and the relevant provider processes data on Sociala's behalf, Sociala may take reasonable steps to delete the data from Sociala-controlled systems and request that applicable service providers delete or de-identify the data, subject to legal, contractual, security, technical, and operational limitations.

Some third parties, such as Apple, Google, Stripe, banks, payment networks, third-party login providers, connected apps, or creators who independently receive data, may process information under their own terms and privacy policies. Requests involving those third parties may need to be submitted directly to the relevant third party.

After deletion from active systems, some personal data may remain in encrypted backups, archives, logs, or disaster recovery systems until overwritten, deleted, or rotated under Sociala's ordinary retention and backup cycles.

Backup or archive data is generally not used for ordinary Platform operations and will not be restored to active systems except where necessary for disaster recovery, security, legal compliance, fraud prevention, audit, dispute resolution, or other legitimate operational purposes.

If backup data is restored, Sociala will take reasonable steps to re-apply deletion or de-identification where required and technically feasible.

Before requesting account deletion, users should review the Terms of Use, Payment Systems Policy, Fees and Commissions Policy, and Refund Policy, especially provisions relating to:

• account closure;
• active subscriptions and recurring donations;
• withdrawals;
• cleared and uncleared funds;
• clearance periods;
• payout holds and fraud reviews;
• chargebacks, disputes, refunds, and reversals;
• tax and accounting records;
• unclaimed property;
• fraud and compliance restrictions;
• financial record retention.

Users with remaining eligible funds should complete any permitted withdrawal before account deletion where withdrawal is available. After deletion is completed, access to account tools, payout tools, balance views, tax records, and withdrawal functionality may no longer be available through the normal account interface.

Sociala does not confiscate funds solely because a user requests deletion. However, Sociala may withhold, set off, reverse, return, restrict, retain, or forfeit funds where required or permitted under the Terms of Use, Payment Systems Policy, Fees and Commissions Policy, Refund Policy, app-store rules, payment processor rules, unclaimed property laws, fraud prevention obligations, legal obligations, or other applicable Platform Policies.

Sociala may deny, limit, or delay a deletion request where required or permitted by applicable law or where reasonably necessary for:

• security and identity verification;
• fraud prevention, abuse prevention, or platform integrity;
• tax, accounting, payment, payout, banking, sanctions, or regulatory compliance;
• refunds, chargebacks, disputes, or transaction reconciliation;
• Consultation disputes, no-show reviews, participation reviews, recording consent reviews, moderation reviews, or payment investigations;
• child safety, CSAM/CSAE prevention, trust and safety investigations, or legal reporting obligations;
• legal claims, litigation, subpoenas, court orders, regulatory requests, or law enforcement requests;
• honoring purchases, subscriptions, Smartlists, reposts, creator/customer transaction history, or other users' rights;
• retaining records needed to detect or prevent repeated policy violations, harassment, fraud, scams, spam, exploitation, or circumvention;
• other lawful retention, operational, or compliance purposes.

Sociala may also deny or limit requests that are manifestly unfounded, excessive, repetitive, fraudulent, abusive, technically infeasible, or submitted by a person who cannot verify authority over the relevant account or data.

After completing, denying, limiting, or extending a deletion request, Sociala may send confirmation or status information by email, in-product notice, web request portal, or other legally permitted method.

A deletion confirmation may describe, where appropriate:

• whether account deletion was completed;
• whether specific data deletion was completed;
• categories of data retained and the general reasons for retention;
• whether the request was denied, limited, or delayed;
• whether further verification or action is needed;
• how to contact Sociala with follow-up questions.

Sociala may limit the detail provided in a response where disclosure could compromise security, fraud prevention, child safety, law enforcement, legal compliance, abuse prevention, internal systems, or the privacy or safety of other users.

Where required by applicable law, users may appeal or ask Sociala to reconsider a denial or limitation of a deletion request.

To submit a follow-up or appeal, contact [email protected] with the subject line: Data Deletion Appeal.

Please include the original request date, the email address associated with the account, the reason for the appeal, and any information needed to evaluate the request. Do not include sensitive documents unless requested through a secure channel.

By submitting a deletion request, you acknowledge that:

• Sociala may need to verify your identity or authority before processing the request;
• deletion may be permanent and irreversible once completed;
• certain information may be retained where required or permitted by law or Platform Policies;
• deletion does not automatically cancel app-store, Stripe, or third-party subscriptions;
• deletion does not cancel prior transactions, fees, commissions, payout conditions, chargebacks, refunds, tax obligations, legal obligations, or policy enforcement consequences;
• deletion may affect access to purchased content, subscriptions, Smartlists, Consultations, messages, creator tools, payout tools, and other account-linked features;
• Sociala may continue to retain, use, or disclose limited information where necessary for legal compliance, safety, fraud prevention, payment processing, dispute resolution, child safety, moderation, enforcement, or protection of Sociala, users, creators, payment providers, app stores, or third parties.

For questions, assistance, privacy rights requests, or deletion requests, please contact Sociala through the appropriate channel:

Privacy Requests: [email protected]

Support: [email protected]

Safety Reports: [email protected]

Child Safety / CSAE Reports: [email protected]

Legal Notices: [email protected]

Web deletion page: https://sociala.com/delete-account

Privacy request page: https://sociala.com/privacy-request

Mail: Sociala Inc., 1201 North Market Street, Suite 111-N52, Wilmington, DE 19801, USA

Phone: +1 (302) 219-1419

Sociala may modify or update this Procedure from time to time. Unless otherwise required by applicable law, updates will become effective when posted on the Platform or otherwise communicated to users.

Material changes may be communicated by email, in-product notice, web notice, app-store mechanism, or other legally permitted method where required.

Changes affecting minors, parental consent, age assurance, app-store approvals, categories of personal data collected or retained, or account deletion flows may require additional notices or approvals under applicable law or app-store requirements.

By continuing to use the Platform after the updated Procedure takes effect, you agree to the revised version. If you do not agree to the updated Procedure, you must stop using the Platform and may request deletion of your account or personal data as described above.