1. Introduction

Welcome to Sociala! Sociala is an AI-powered personalized learning platform with integrated content monetization, where fans can support and engage with creators and educators. This Privacy Policy applies to fans, creators, and all users of our platform, and is part of our Terms of Use.

Sociala is a global company. By using our platform, you agree that your personal data may be transferred to, stored in, and processed in the United States or other countries where we operate, in accordance with this Privacy Policy.

2. Information We Collect 2.1 Information You Provide

Depending on how you interact with Sociala — as a fan, creator, educator, or visitor — we collect different types of personal information:

• Name (First and Last)
• Email Address
• Username and Password
• State and Country of Residence
• Optional profile data: Location, bio, social media links

You may also sign up using a Facebook, Google, or other third-party account. We request access only to basic profile information and do not post to your accounts. You may revoke access at any time via those third-party settings.

2.2 Payment-Related Information

• Fans: When supporting creators, your payment is processed through third-party processors. We do not store your full card number. We may receive your name, email, and last 4 digits of your card, card type, and expiration.
• Creators: To receive payouts, you may be required to provide:
  • Name, Address, Country of Citizenship
  • Tax Identification Number, Date of Birth
  • Bank account information
  • Non-profit registration number (if applicable)
  • Phone number for support and logistics

2.3 Automatically Collected Data

We collect technical data via cookies and analytics tools:

• Device type, OS, browser, IP address, device ID
• Pages visited, links clicked, referring URLs
• Approximate geolocation

2.4 Forums and Messaging

If you participate in forums or send messages:

• We store your comments, replies, and private messages
• We log activity like visits, replies, and IP locations

2.5 Surveys and Events

We may collect demographic or contact information during:

• Voluntary surveys (e.g., gender, age, accessibility)
• In-person or virtual events (e.g., RSVP info, QR codes, feedback)

2.6 Blogs and Feedback

If you comment on our blogs or interact with public feedback forms, we may store your:

• Name, email, comment text, profile info

2.7 Social Media and Third-Party Features

We use embedded widgets (e.g., Facebook Like, Share buttons). These features may collect personal data such as IP address and browsing behavior, subject to their own privacy policies.

3. How We Use Your Information

We use personal data to:

• Verify identity and comply with laws
• Enable sign-in, support content access, and manage transactions
• Send relevant messages, updates, and benefits
• Process payments and issue payouts
• Provide platform functionality and personalized experiences
• Promote discoverability of your profile (if opted in)
• Improve features, conduct research, and prevent abuse
• Highlight creators and community stories
• Enable accessibility features upon request

4. Sharing of Information 4.1 With Creators

If you support a creator, they receive:

• Your name, email, profile info
• Messages sent via Sociala
• Shipping address and phone number (if applicable)
• Pledge details (excluding full card data)
• Anonymized usage analytics

Creators must comply with our Data Processing Agreement (DPA), protecting your data.

4.2 With Service Providers

We share limited data with contracted service providers (e.g., hosting, payments, email tools) strictly to perform services. They are bound by confidentiality agreements.

4.3 Legal and Security Needs

We may disclose data if necessary:

• To comply with legal obligations
• To respond to valid law enforcement requests
• To protect rights, property, or safety of Sociala and its users

4.4 Business Transfers

In case of merger, sale, bankruptcy, or reorganization, user data may be transferred. We will notify you of such changes.

4.5 With Third-Party Apps

Creators may integrate third-party apps. Their access to your data is limited and governed by separate privacy terms.

4.6 With Your Consent

We may share data for specific purposes only if you give explicit permission (e.g., mailing gifts via a fulfillment partner).

5. Public Information

The following is visible to other users or the public:

• Public profile (if opted in)
• Creators you support (unless private)
• Public posts, likes, and comments
• Creator subscription levels (if publicly disclosed)
• Aggregated platform analytics (non-identifiable)

6. Your Rights and Preferences 6.1 Managing Your Account

Through account settings, you can:

• View and update your data
• Export your data
• Delete your account (irreversible)

6.2 Email and Notification Preferences

• Adjust notification types in your account settings
• You will still receive service-related emails

6.3 Marketing Preferences

You can opt out of:

• Email and SMS marketing
• Audience-based promotional campaigns

Use the opt-out link or contact us at [email protected]. Allow up to 30 days for processing.

7. International Privacy Rights 7.1 GDPR (EU/EEA)

As a Data Controller, Sociala supports your rights to:

• Access, correct, delete your data
• Restrict or object to processing
• Port your data
• Withdraw consent at any time

7.2 CCPA (California)

California users have rights to:

• Know what personal info is collected and shared
• Request deletion
• Opt out of data sale (we do not sell data)

7.3 TDPSA (Texas)

Texas residents are entitled to:

• Access and delete personal data
• Receive disclosures on sensitive data (processed only with consent)

8. Security and Data Retention

We use industry-standard measures to protect your data.

• We retain user data for up to 10 years unless deleted earlier
• Some data may be retained as required by law

9. Children's Privacy

Sociala is not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may occasionally update this Privacy Policy. Material changes will be communicated via email or in-app notification.

Continued use of the platform after changes constitutes acceptance.

11. Contact and Support

• Email: [email protected]
• Mail: 2093 PHILADELPHIA PIKE #7767 CLAYMONT, DE 19703
• Sociala, Phone: +1 (302) 219-1419

To request account deletion or exercise your rights, email us with subject: “Privacy Request.”

If you have a disability or accessibility issue, contact us for assistance.