Welcome to Sociala!

Sociala is - AI-Powered Personalized Learning platform integrated with Content Monetization on Social Networks where fans can support and engage with creators and educators. This Privacy Policy applies to fans, creators, and all users of our platform, and is part of our Terms of Use.

Sociala is a global company. By using our platform, you agree that your personal information that you provide directly to us, or that we collect through your use of the platform, may be transferred to and stored in the United States and handled as described in this Policy.

Information You Provide Through Your Account

This is information that you provide to us through text fields, such as your name, payment information, and benefits. The information we collect differs depending on if you make an account, become a fan, or become a creator.

• First and Last Name
• Email address
• Username
• Password
• State and Country of Residence.

You may also sign up using a Facebook or Google account. We will ask permission to access basic information from your Facebook or Google account, such as your name, email, and profile picture. You can choose to stop sharing that information with us at any time by going to Facebook or Google to remove Sociala's access to that account and your ability to log in.

You also have the option to add more information to your public profile, such as a location, social media links, and an about section, which we store along with any comments or messages you submit on Sociala.

Fans / Followers

A fan/follower is someone who joins Sociala's platform to support a creator's content. As a fan/follower, you must provide your payment information to our payment processors. You can find the privacy policy for these payment processors on their respective sites. At this time, Sociala does not receive your full card number. Payment processors provide us with a token that represents your account, your card's expiration date, card type, and the last four digits of your card number. If you are required to provide your name and email address to the payment processor, then they also provide us with that information.

We collect and process information about the creators you support, the level at which you support them, what benefits you receive, and how often you support them. As a fan, if you select a benefit tier with a physical benefit, then you will provide your shipping information, including phone number, so the creator or Sociala can ship you the benefit, or provide updates related to the shipment.

Creators / educators

A creator/an educator is someone who creates and provides content for their fans through Sociala's platform. To become a creator, you must create a page that describes what you are creating and any benefits you are offering. To receive payouts you have to create an account with one of our payment partners. We may also require your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location you may have to fill out a form with some combination of your:

• First and Last Name
• Address
• Social Security Number or Employer Identification Number
• Country of citizenship
• Foreign tax identification number
• Date of birth
• Your nonprofit registration number, if you are a nonprofit business
• Bank account information for payouts
• Phone Number

Additional Information We Collect

Automatically Collected Information

We collect information automatically as you navigate the site or through our third party analytics providers. We may store usage information such as the type of device you use to access Sociala, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your self-disclosed country, your IP address, and your payment card.

Forums and Messaging

When you participate in a forum, we collect the comments you make as well as record how many times users visit, the activity on the site, where users have replied, with whom they've communicated, private messages, IP address, and from which location the user was last logged in. We use third-party platforms to help us host and operate our Forums. This means that they may access your information to help provide the Forum. You can find their privacy policies on their respective websites.

User Surveys

From time to time, we may solicit your participation in user surveys. We may ask you for demographic information, including information related to your gender, ethnicity, race, age, sexual orientation, earnings, and accessibility to better understand and serve our user base which you may elect to share or not. We collect such information to ensure we provide fair and equal access to our services and to showcase creators to fans for greater discoverability. To the extent that you participate, we will store your survey responses.

Event Information

At in-person and online events, we may request information from you. This is done to better tailor the event experience to those in attendance. This information may include your name, email address, payment details, mobile phone number and QR code, demographic information, social media and other online accounts you maintain, details around the types of works you create, and survey or feedback responses.

Blogs

We may collect and store your email address, your comments, and your profile information from our blog sites to better understand your interests and improve our services to you.

Information Collected by Third Parties

Cookies

We use Cookies on our website that collect information to allow us and third parties to understand your use of Sociala. Please find our cookie policy for more information on our use of cookies on Sociala.

Social Media Features and Widgets

We use social media features, including the Facebook Like button and widgets, such as the Share button or similar interactive mini-programs that run on Sociala. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data including which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on Sociala. Your interactions with these Features are governed by the privacy policy of the company providing it. For more information on the technologies used by these social networks, please refer to their specific privacy notices.

How We Use Your Information

We process your information to:

• Verify your identity to comply with US federal, state, and international laws
• Allow you to sign in to your account
• Allow you to support a creator's content on Sociala
• Process payments and payouts
• Send merchandise to your shipping address
• Send you emails relevant to your usage, as controlled by your email preferences
• Reply to your questions
• Provide to you existing and enhanced services related to your Sociala account
• Promote your Sociala account for greater discoverability
• Spotlight and celebrate creators
• Market Sociala products and services to you or to audiences similar to you based on your networks and common factors that others have with you, unless you opt out, as controlled by your email preferences
• Understand how you use the service, and create better tools for creators to serve fans
• Conduct research and development to improve Sociala and develop future products
• Prevent fraud and abuse on Sociala
• Provide you with reasonable accommodation, if you notify us of a disability

Information We Share with Creators

By becoming a fan of a creator, you agree to have the following information shared with that creator:

• Your name and email address, and other profile information you've provided
• Any messages you send creators through Sociala
• Your physical address, city, state, and country
• Your phone number, when you have signed up to support a creator who engages with you via text messages, when you are receiving a benefit that requires shipping, or when you have signed up for event notifications via text.
• All information about your pledge, including amount and start date, but not your full payment card information
• Some aggregated and anonymized data about how you use Sociala that cannot be linked back to you or to any individual user

Creators agree to the terms of our Data Processing Agreement (DPA) when they start their content program. This DPA outlines the creator's promise to protect the privacy of their fans during and beyond their Sociala relationship.

Information We Share with Third Parties

We never sell your information to third parties. We will only share data with third parties, other than with creators, under the following circumstances:

• With your consent, to creators' service providers, to deliver benefits, such as to ship packages to you. You should read these service providers' privacy policies to find how they use and share your data.
• With our service providers, who are companies that are contractually engaged with us to provide us with services, such as order fulfillment, email management, analyzing data trends, credit card processing, multi currency settlement solutions, increasing our brand awareness and user engagement with marketing initiatives, and fraud detection and prevention. These companies may have access to your data to perform their services and are obligated by contract to safeguard any of the
data they receive from us to the same extent that Sociala protects it.
• To protect the security or integrity of Sociala, and to protect the rights, property, or safety of Sociala, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, or another valid legal process (e.g., subpoenas or warrants served on Sociala). If we are going to release your data, we will do our best to provide you promptly with notice by email, unless we are prohibited by law from doing so.
• In connection with the sale, merger, bankruptcy, sale of assets, or reorganization of our company. We will notify you if a different company receives your data. The promises in this privacy policy apply to any data transferred to a new entity.
• With third party apps used by creators to help run their content programs. While we try to keep a list of these apps up to date, we often experiment with new third partyapp providers, and this list may not be exhaustive.
• With partners in our Partners Directory, who may have access to your data to perform their services, and who are obligated by contract to safeguard any of your data they receive from us to the same extent that Sociala protects it.

Information Sociala Collects from Third Party Apps

When you create a Sociala account, you can elect to connect your social account(s) (e.g. Twitter, Facebook, Google, YouTube) with Sociala, and we will collect and store some social information from those platforms, such as:

• Follower or subscriber counts
• Post or upload counts
• View, like, and comment counts

This social information allows us to provide you a better Sociala experience and also helps guide the future development of Sociala. We use this data to:

• Help creators and fans find each other on Sociala
• Assess how to make creators more successful on Sociala
• Analyze and describe our business

Information We Share with the Public

The following information is publicly accessible:

• Your profile, and your social media links and location if you add that information
• By default, the creators you support are publicly displayed. If you flag your account as private, we will not display the creators you support
• Any posts, likes, or comments you make
• Your aggregated or anonymized usage data in blog posts, press releases, or in other ways to share information about Sociala's usage. Aggregated or anonymized data cannot be linked back to any individual Sociala user.
• Monthly subscription amount and goals that creators choose to make public
• Number of fans

Your Preferences and Rights over Data

Choosing Your Preferences

The Settings link is located by clicking on your avatar or profile at the top right hand of your screen, after you log into your Sociala account. Settings lets you find your account preferences. You can find and adjust your settings by viewing your preferences and, if you wish, by changing your selections.

Marketing Activities

By agreeing to our terms of use, you expressly agree that Sociala may:

Provide you with information about your service, service enhancements, or new Sociala products, while you are on our website or using our apps.

• Send you messages regarding your existing service, or enhancements related to your existing service, when you are off our platform, via email, or via text, if you have signed up for a service or event notification that uses text messages.
• Send you messages related to services we provide that are separate from your existing service via email, from which you may opt out.
• Market Sociala to you and audiences similar to you based on your networks and common factors that others have with you, unless you opt out.
• Send you marketing emails or texts if you don't have a Sociala account but have consented to receive such messages, from which you may opt out.
• Ask for demographic information to spotlight and celebrate creators.
• Promote your account for greater discoverability.
• Ship physical items to you via mail as part of a promotional activity.

Opting Out of Marketing

You may object to the use of your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter, by opting out here.

Opting out will stop marketing emails.

Please allow up to 30 days for your opt-out request to be processed. If you have an account with Sociala, you will continue to receive service-related emails, and texts, if you have opted into receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.

We will never sell your information to third parties for marketing purposes without your prior consent.

Accessing, Updating or Exporting the Information in Your Account

You can access and update certain information associated with your account on the settings pages. Additionally, you can delete your account, or export your personal information, by going to privacy.sociala.com.

Deleting Your Account

To initiate the deletion of your account, please send an email to [email protected] with the subject line “Account Deletion Request.” Include your username and any other relevant details to verify your identity in the body of the email. Please note that deleting your account is irreversible.

Turning Off Email Notifications

You can change your email notifications in your email settings. While this allows you to stop many notification emails, we will still send some critical service emails.

Turning Off Mobile Notifications

If you download the Sociala App you may also receive notifications on your mobile device. These can be disabled in the App settings.

Verification of Requests

Users maintain password protected accounts with Sociala. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your Sociala account.

If we are unable to verify your request, then for your protection, we reserve the right to deny the request.

Compliance with Privacy Laws

Sociala is an international company that complies with privacy regulations like the General Data Protection Regulation (GDPR). We act as Data Controllers, as defined under the GDPR, and process personal data based on our legitimate interests, and for contractual necessity in providing you the Service as described in "How We Use Your Information." We also process and share personal information based on notification and users' consent, which our users may revoke at any time.

Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents certain rights regarding their personal information that businesses collect. Sociala provides all users, including California residents, the right to view, access, or transport their information at the Sociala Privacy Center. All users also have the right to submit a request for deletion of information by going to the Sociala Privacy Center and requesting "Erase."

Effective July 1, 2024, the Texas Data Privacy and Security Act (TDPSA) allows Texas residents certain rights regarding their personal information that businesses collect and process. Sociala does notsell any sensitive data to third parties. Sociala processes sensitive information—including, but not limited to, information regarding a consumer's ethnicity, religious beliefs, health, sexuality, or citizenship, only upon receiving consent from a user. Sociala conducts regular data protection assessments and has implemented safeguards to protect the confidentiality and integrity of personal data of its users.

Exercising Your Data Rights Users in certain locations may have rights under privacy laws like the GDPR or CCPA regarding data that Sociala controls as a Data Controller, including:

• The right of access to their personal data
• The right to correct or rectify any inaccurate personal data
• The right to restrict or oppose the processing of personal data
• The right to erase or delete their personal data
• The right to personal data portability
• The right to opt-out of the sale of personal information (if applicable)

You can exercise rights over your data on Sociala in the following ways:

• Accessing, reviewing, modifying, and updating your data by logging into your account at Sociala and going to your account settings.
• Viewing our privacy policy or data practices by going online to the Sociala Privacy Center.
• Downloading your data to port it, or deleting your data altogether, by clicking on the "Take Control" button at the Sociala Privacy Center.
• Deleting a previously disabled account by emailing [email protected].
• Opting out of marketing by using the opt-out link provided.
• Going to FAQ support online for data-related issues, or calling +1(302)219-14-19.
• If you are unable to log into your account to lodge your privacy request, you may reach out to [email protected]. We reserve the right to decline access or recovery of

Account Holders with Disabilities

Sociala is committed to accessibility for account holders with disabilities. If you are having difficulty accessing your account, please email us at [email protected] for assistance.

Contacting Our Data Protection Officers

If you have privacy concerns or questions, you can contact our Data Protection Officers (DPOs) via email at [email protected].

You may also mail a letter to the DPO with your questions to: Sociala 919 North Market, 950 Wilmington, DE 19801"

Establishing an Authorized Agent

You may designate an authorized agent to make a request on your behalf. In order to do so, you must provide a valid power of attorney, the requester's valid government ID, and the authorized agent's valid government ID. Please contact [email protected] with your request. To protect your information from account takeover, we may decline access to or recovery of your account at our discretion.

Non-Discrimination

We do not discriminate against users who exercise their privacy rights.

Data Retention

We retain your account information for ten years after your account is last active unless you delete it or request deletion. We may continue to retain some information, even after you delete your account, if we are required to do so in order to comply with various laws.

Security

The security of your personal information is important to us and we follow industry standards to protect it. You can learn more on our Security Policy page.

Children's Privacy

Sociala is not directed at children under the age of 13, and children may not create an account or otherwise use Sociala.

Policy Changes

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will notify you by posting an announcement on the site or sending you an email in advance of the changes coming into effect. Continuing to use Sociala after a change to this policy means you accept the new policy. If you have any questions, please email [email protected].