In this video, a young man visits the doctor for a routine checkup. However, he encounters an unexpected issue when trying to schedule his next visit. The receptionist informs him that he cannot schedule the appointment because he has an outstanding balance of $1179. The man is surprised by this news and explains that he has insurance.
The receptionist asks for his insurance card, and the man realizes that he is no longer covered by his mother’s policy because he recently turned 26. The receptionist suggests that he call his mother to arrange payment for the balance. The man calls his mother, who agrees to pay for the bill using Apple Pay.
After completing the payment, the receptionist schedules the man’s next appointment for October 1st. The receptionist reminds the man to obtain his own insurance policy to avoid similar issues in the future. The man agrees and thanks the receptionist for her assistance.